Wytmode Care
Concierge Help for Your Remote IT Workforce
Wytmode Care is your dedicated support desk for everything related to your engagement with Wytmode - new headcount requests, reporting issues, performance feedback, HR/payroll queries, assets and IT, and compliance. Our goal is simple: fast responses, clear ownership, and zero disruption.
How Wytmode Care Works?
When you submit a ticket, a Care specialist is immediately assigned, who keeps you informed, and coordinates with the right internal teams until closure. If something stalls, our escalation path guarantees attention and action - quickly.
What You Can Use Wytmode Care For?
If you need to ramp up a team, adjust roles or skill levels, report an issue, request a back-fill, share performance feedback, or ask about billing, payroll, HR benefits, devices, or compliance, Wytmode Care is your single point of contact. Tell us what you need; we’ll handle the routing and resolution.
Submit a Care Ticket
Wytmode Care commits to first response within 15 minutes and a ticket update within 5 hours. If no update is received, escalations are handled in under 1 hour, backed by 24×7 coverage.
Frequently Asked Questions
Frequently asked questions about Wytmode Care.
Submit a Care Ticket with a concise subject and the essentials. A first response will be sent within 15 minutes and you'll get the ticket update within 5 hours.
Yes. We operate 24×7 and schedule overlaps to suit your region; your Account Manager aligns cadence and expectations.
The first level of escalation is, send an email to escalations@wytmode.com. If the Care Ticket remains unanswered for more than 5 hours, you can escalate the issue and your issue will be looked into within an hour.
Well, this is rare. However, should you not get any updates about your query even after escalating it, you can directly call our Care Support Team.